Services

Start with the problem. We'll determine the right response.

We understand how your business works, improve the process, then determine whether the right response is custom software, ERP, integration, data, AI—or better use of what you already have.

Discuss an operational problem

The OPKi principle

Understand the operation before prescribing the technology.

How we make the decision

The technology decision comes last.

Starting with a preferred product can automate the wrong process. We first establish what is happening, what should change and what the business needs to control.

  1. First

    Understand the operation

    People · processes · systems · constraints

  2. Then

    Improve the process

    Remove friction · clarify ownership · design the future state

  3. Only then

    Choose the technology

    Consult · configure · integrate · build · apply

Sometimes the right answer is to improve what you already have.

Build only when building is justified

Five capabilities

Different responses to different operational problems.

These capabilities can stand alone, but their real value often comes from combining them around one operating problem.

Understand & improve

Business Process & Technology Consulting

We work with the people doing the work to understand how the business operates today, identify what is getting in the way, and design how it should operate in the future.

Useful when

  • Work moves through unclear handovers or duplicated steps
  • Critical operations depend on spreadsheets and manual capture
  • A system change is being considered before the real problem is clear
  • Teams have different versions of how the same process should work

This can involve

  • Operational workshops with the people closest to the work
  • Current-state process and system mapping
  • Bottleneck, duplication and root-cause analysis
  • Future-state process design and a practical technology roadmap

Operational example

Before replacing a system, we trace how orders, stock and finance move across departments. That shows whether the answer is process change, better use of the current platform, integration or new software.

Build around the operation

Custom Business Software

We design and build software around the way your business actually operates, particularly where spreadsheets, manual processes or off-the-shelf systems are no longer sufficient.

Useful when

  • An important workflow has outgrown spreadsheets or email
  • Packaged software forces the business into the wrong process
  • Teams rely on fragmented tools with no single source of truth
  • Customers or staff need a focused digital workflow

This can involve

  • Operational discovery and solution design
  • Web, mobile and internal business applications
  • E-commerce and customer ordering platforms
  • Deployment, training, support and ongoing improvement

Livestock & agriculture

A single operational system can bring animal movements, feed costing, treatments, mortality, stock and production reporting together around the way the operation really runs.

Implement & extend

ERP & SYSPRO

We provide ERP consulting, implementation support, process design, customisation and integration, with particular expertise around SYSPRO.

Useful when

  • The ERP does not reflect the business process cleanly
  • Important work is still happening outside the ERP
  • An implementation needs operational and technical support
  • SYSPRO needs to exchange data with specialist systems

This can involve

  • Process design and implementation support
  • SYSPRO configuration and customisation
  • Data migration, integration and reporting
  • Operational adoption and post-launch improvement

Manufacturing

Production scheduling, raw-material consumption and stock movements can remain operationally focused while the financial and inventory records stay aligned with SYSPRO.

Connect & clarify

Systems Integration & Data

We connect existing systems through APIs, automate the movement of information and create operational dashboards that provide better visibility over what is happening.

Useful when

  • People repeatedly capture the same information in different systems
  • Key platforms hold disconnected or conflicting data
  • Operational reporting arrives too late to guide decisions
  • Reconciliation depends on time-consuming manual work

This can involve

  • API development and third-party integration
  • Automated data movement and synchronisation
  • Operational data capture and reconciliation
  • Dashboards, alerts and management reporting

Fuel & distribution

Tank readings, pump activity, deliveries, sales and stock records can be connected and reconciled to give the operation an accurate daily position.

Apply with purpose

AI Solutions

We identify practical opportunities where AI can improve an existing workflow or create a useful new capability, then design, build, deploy and integrate the solution into the business.

Useful when

  • Teams spend time extracting information from repetitive documents
  • Useful business knowledge is difficult to find or reuse
  • A workflow needs intelligent classification or assisted decisions
  • An AI idea needs to be tested against a real operational outcome

This can involve

  • Opportunity assessment and workflow design
  • Focused prototypes with clear success measures
  • Custom AI features integrated into existing systems
  • Safeguards, monitoring and continued improvement

Practical application

AI can extract and classify information from incoming operational documents, route exceptions to the right person and keep the result inside the existing workflow.

How the capabilities combine

One operational problem. More than one discipline.

We do not force work into service silos. The right response may combine process change, an existing platform and focused custom technology.

Manufacturing

A production process that works with the ERP

Redesign the production workflow, keep SYSPRO as the financial and stock backbone, and connect the operational tools needed on the factory floor.

Process consulting · ERP & SYSPRO · Integration & data

Agriculture

One view of livestock performance and cost

Replace fragmented capture with software built around animal movements, feed, treatments, production and the reporting the operation relies on.

Custom software · Integration & data

Fuel & distribution

A trustworthy daily stock position

Connect readings, deliveries and sales, then automate reconciliation so the team can investigate exceptions instead of rebuilding the numbers.

Process consulting · Custom software · Integration & data

See the operational systems and industry problems behind this work.

Explore our work